Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Enabling enterprise customers to transform customer experience (CX) through AI-powered Experience Orchestration with an accent on consultative CX transformation, executive business reviews, and measurable business outcomes. Focus on driving adoption, retention, and expansion while aligning hirify.global Cloud CX, AI, and digital innovation to customer KPIs.

Company

hirify.global provides an AI-powered Experience Orchestration platform (hirify.global Cloud) to help organizations improve customer and employee experiences.

What you will do

• Manage a portfolio of enterprise customers as the primary business point of contact across the CX journey.
• Identify and develop upsell/cross-sell opportunities for the hirify.global solution portfolio within the allocated customer and partner base.
• Build Customer Success Plans by translating customer value drivers, success criteria, and KPIs into actionable execution plans.
• Drive adoption of product features/functionality and services to achieve key customer business outcomes.
• Run a regular cadence of Executive Business Reviews to track progress against stated business objectives.
• Prepare account plans, coordinate cross-functional resources (Technical Account Manager, Professional Services, Renewal Managers, Sales), and improve customer advocacy/reference capabilities.

Requirements

• Legally permitted to work in Korea.
• 8+ years of experience in a technology-related field, including consulting and enterprise account management.
• Native/Fluent Japanese and Business-level English (written and speaking).
• Experience in a call center, BPO, or service provider environment, or direct experience working with such organizations as a customer.
• Strong relationship-building, interpersonal, and presentation skills (written and verbal).
• Technical aptitude to learn telecom, AI, and hirify.global software technologies; proficiency with productivity tools and CRM tools (e.g., Salesforce, Gainsight).

Culture & Benefits

• High-touch, consultative customer role focused on measurable outcomes and long-term success.
• Cross-functional collaboration across customer lifecycle stakeholders (technical, services, renewals, and sales).
• Opportunity to work with AI-powered CX capabilities and drive adoption and advocacy.
• Reasonable accommodations available for the application process.

Hiring process

• Application review with an expected response within 24–48 hours.
• Interviews to evaluate customer success experience, consultative approach, and cross-functional collaboration.