Account Director

Location: Durban, South Africa; hybrid with 3 days per week in the studio

Company

OLIVER designs, builds, and operates bespoke in-house agencies and marketing ecosystems for brands, using AI solutions to improve efficiency, creativity, and decision-making.

What you will do

• Lead the account management team and oversee project governance, delivery standards, and best practices.
• Manage high-value projects by creating plans and budgets and coordinating execution with project teams.
• Monitor project progress, identify risks, remove delivery obstacles, and escalate issues when needed.
• Track departmental profitability and implement mitigation strategies to keep projects on brief, on time, and within budget.
• Improve processes, documentation, guidelines, and templates to increase efficiency.
• Mentor project managers, manage resources, and support client relationship growth.

Requirements

• 6+ years of account management experience in marketing and advertising.
• Experience leading teams and delivering high-quality work on time and within budget.
• Strong project documentation, process management, analytical, troubleshooting, and problem-solving skills.
• Confidence presenting to senior clients and internal stakeholders.
• Commercial understanding and experience with client financial reporting systems.
• Good Microsoft Office skills and the ability to adapt quickly in a changing environment.

Culture & Benefits

• Values ambition, imagination, inspiration, continuous learning, and results-focused work.
• Promotes an inclusive and anti-racist working environment.
• Supports sustainability goals through science-based emissions reduction targets and sustainability practices across projects.
• Uses AI to support operational efficiency while keeping candidate evaluation and selection human-led.