Site Based IT Engineer - Guildford

Location: Primarily site based in Guildford, with support for the Frimley site; applicants must have the right to work in the United Kingdom and be British nationals due to SC Security Clearance requirements.

Company

IT services and technology provider delivering secure customer infrastructure and on-site support.

What you will do

• Provide on-site installation, servicing, repair, break-fix, and technical support for managed systems and equipment.
• Diagnose software and system faults, troubleshoot issues, and keep customers informed of resolution progress.
• Conduct security audits by scanning network devices that hold data and report findings.
• Manage assets, stock, and the lifecycle of loan user equipment.
• Act as the central customer contact and liaise with client engineers on technical requirements, design changes, and solution information.
• Identify and report risks, analyze system problem trends, and prepare reports.

Requirements

• SC Security Clearance or the ability to obtain it.
• British nationality and the right to work in the United Kingdom.
• Experience supporting customer technology requirements and working with hardware, software, operating systems, and programming languages.
• Experience with process or system design concepts and engineering principles and practices.
• Ability to work full time, 37.5 hours per week, Monday to Friday between 07:00 and 19:00.

Nice to have

• Basic network knowledge, including patching and tracing switch information.
• Experience with the ServiceNow ticketing system.

Culture & Benefits

• Permanent full-time employment with primarily on-site collaboration.
• Access to training courses and professional accreditations.
• Personal pension plan and flexible benefits.
• Private medical cover and life insurance.
• Flexible holiday arrangements.