Ai Support Engineer

TL;DR

Ai Support Engineer (System Engineering): Manage technology infrastructure and provide IT support onsite in San Francisco with an accent on identity and access management, endpoint management, and end-user support. Focus on automating workflows, device management, and maintaining security and compliance.

Location: Must be based in San Francisco Bay Area and work onsite 5 days a week

Company

Applied AI lab building end-to-end software agents, creators of Devin, the first AI software engineer.

What you will do

• Implement and manage software and services to enhance productivity for engineering and GTM teams
• Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
• Develop and implement automated workflows to reduce manual tasks and improve efficiency
• Manage Okta instances, MDM software, and SaaS platforms like Google Workspace, Microsoft Office 365, Slack, and Zoom
• Order, configure, deploy, and maintain laptops and hardware for employees
• Implement and maintain end-user security best practices across IT systems
• Create documentation and manage IT assets and licenses

Requirements

• 3+ years in a technical IT support role
• Bachelor's degree in Computer Science, IT, or equivalent experience
• Experience with Okta administration and Workflows automation
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions
• Experience administering collaboration tools (Zoom, Teams, Slack)
• Strong knowledge of Google Workspace and Microsoft Office 365 administration
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
• Must be onsite in San Francisco Bay Area, working 5 days a week

Nice to have

• Okta Certified Professional or Administrator certification
• Experience with office network troubleshooting (Cisco Meraki wifi, cabling)
• Python programming or scripting skills, experience with API integrations