IT Service Desk Analyst (Manufacturing)

Location: Duxford, United Kingdom; onsite role. Candidates must be eligible to work in the country where the position is based.

Company

hirify.global manufactures advanced lightweight composite materials, including carbon fiber, resins, prepregs, honeycombs, and composite structures for global industrial and aerospace markets.

What you will do

• Provide first- and second-line IT support, resolving incidents and service requests within agreed SLAs.
• Diagnose and resolve hardware, software, network, connectivity, printing, and access issues for end users.
• Manage service desk tickets, communicate updates, and escalate issues to specialist support teams.
• Install, configure, deploy, and support computers, peripherals, mobile devices, and standard business applications.
• Administer user accounts, security groups, email accounts, permissions, and system access.
• Support maintenance activities, onboarding and offboarding, technical documentation, root-cause analysis, and continuous service improvement.

Requirements

• Education and professional experience in information technology or a related field, supported by a degree, diploma, or recognized industry certification.
• Experience in a Service Desk, Help Desk, or End User Computing environment, preferably in manufacturing, engineering, an SME, or a global enterprise.
• Strong knowledge of Microsoft Windows, Microsoft 365, desktop hardware, mobile devices, remote-user support, and common enterprise technologies.
• Experience troubleshooting hardware, software, connectivity, printing, and account-access issues using a structured approach.
• Experience with ITSM tools, ticketing systems, incident and request management, Active Directory, permissions, and corporate email administration.
• Strong customer service, communication, analytical, prioritization, and problem-solving skills.

Nice to have

• CompTIA A+, Network+, ITIL Foundation, Microsoft certifications, or equivalent credentials.

Culture & Benefits

• Work in a fast-paced manufacturing environment supporting business-critical technology.
• Collaborate with global IT teams across different time zones.
• Contribute to continuous improvement, operational excellence, and customer service standards.

Hiring process

• Recruiter pre-screen interview via Microsoft Teams.
• First-stage interview in person.
• Final technical interview and Q&A via Microsoft Teams.