Customer Service Representative French and Dutch - Hybrid

Location: Barcelona, Spain; hybrid work with the option to work remotely up to 50% of the month

Company

hirify.global is a global beauty company focused on developing and delivering beauty products across multiple markets.

What you will do

• Provide first-level customer and commercial support in French and Dutch through multiple communication channels.
• Manage customer enquiries, document interactions, and resolve service issues.
• Handle orders through the order-to-invoice process and ensure invoices are stored correctly.
• Coordinate with Planning, Logistics, Transportation, Commercial, and Credit Management teams to support product availability and delivery performance.
• Process returns and refusals, including analysis, follow-up, and escalation of blocked orders.
• Provide documentation and operational insights for revenue reconciliation, audits, meetings, and continuous improvement.

Requirements

• High school diploma or equivalent.
• Customer service experience with strong analytical and communication skills.
• Fluency in French and Dutch, plus English.
• Fluency in Microsoft Office and SAP.
• Ability to deliver results, meet deadlines, and work collaboratively in a fast-paced environment.

Culture & Benefits

• Work in a diverse, collaborative, and fast-paced environment.
• Global omni-working policy with up to 50% remote work per month.
• Opportunities to participate in training sessions, team meetings, and performance reviews.
• Inclusive workplace focused on diversity, equity, and inclusion.