Senior Business Travel Consultant (Galileo/Amadeus)

Location: Barcelona; fully remote work with required attendance at the Birmingham (UK) hub for training and special events, and a requirement to be based within commuting distance of a hirify.global hub.

Company

hirify.global is a travel and spend management platform that automates business travel bookings, expenses, invoice processing, and related work for more than 12,000 companies.

What you will do

• Provide high-quality support to business travelers through live chat, telephone, and email.
• Manage European and domestic flights, car rentals, hotels, reservations, amendments, and cancellations for Click Travel customers.
• Use Galileo or Amadeus to maintain GDS queues, ensure booking accuracy, and meet service-level agreements.
• Resolve customer and supplier queries proactively, recommend suitable travel options, and maintain client relationships.
• Mentor junior team members, quality-check their work, and support the Team Leader and wider Customer Care team.

Requirements

• Previous experience as a Business Travel Consultant.
• Expert knowledge of the Galileo or Amadeus GDS and proficiency in air fares and ticketing.
• Fluent written and spoken English is essential.
• Strong communication, organization, problem-solving, and customer-service skills.
• Ability to work independently under pressure, meet tight deadlines, and maintain a professional telephone manner.
• Ability to be based within commuting distance of a hirify.global hub and attend the Birmingham hub for training and special events.

Culture & Benefits

• Fully remote role with permanent night shifts and hub attendance for training and special events.
• Competitive compensation, equity ownership, vacation days, and public holidays.
• Private healthcare or gym allowance, life insurance, wellbeing support, and a flexible compensation plan.
• Seventeen weeks of paid parental leave, sixteen paid volunteering hours per year, and a four-week paid sabbatical after five years.
• Up to 20 Work from Anywhere days per year, language lessons, and relocation support to a hirify.global hub.
• AI-enabled tools support research, customer interactions, prioritization, and administrative work.

Hiring process

• Online GDS test.
• Talent Acquisition interview followed by Team Lead and Team Manager interviews.
• Final interview with the Director of Customer Care.