Customer Services Administrator (Financial Services)

Location: Pozuelo de Alarcón (Madrid), Spain; office-based and onsite five days a week with daily presence required. A valid Spanish work permit or EU/EFTA citizenship is required. Visa sponsorship, relocation assistance, and payroll transfers are not available.

Salary: €27,494 minimum annual base salary plus a 7% target annual bonus.

Company

hirify.global is a global company developing equipment, financial products, and services for customers and communities worldwide.

What you will do

• Provide administrative support to customer service representatives, including preparing invoices, forms, and customer letters.
• Answer inbound customer service inquiries, analyze issues, troubleshoot, and redirect requests when appropriate.
• Support customers with financial products and services, contract maintenance, modifications, payment processing, and collections activities.
• Identify issues and determine appropriate actions to resolve customer problems effectively.
• Maintain accurate customer and contract data across business systems while following company policies and procedures.

Requirements

• Fluent Spanish is required.
• Intermediate English is required for speaking, writing, and understanding business communications.
• Approximately two or more years of experience in a customer-facing role, preferably in customer service, contract administration, financial services, collections, accounts receivable, banking, or leasing.
• Strong customer focus, relationship-building ability, problem-solving skills, and a proactive approach to customer inquiries.
• High attention to detail and accuracy when preparing documentation, processing transactions, and maintaining records.
• Bachelor's degree or equivalent professional experience is desired.

Nice to have

• Experience working in an international and multicultural environment.
• Transferable customer service skills and willingness to learn may be considered in place of directly relevant experience.

Culture & Benefits

• Permanent, full-time employment.
• Office-based work in the Madrid area.
• Work with customers and colleagues in an international and multicultural environment.
• Annual target bonus of 7% in addition to the base salary.