Product Specialist (SaaS)

Location: Remote for candidates residing in Spain, Portugal, or Italy with full work authorization. Shift: 2:30 PM–11:00 PM CET, any five days of the week.

Compensation: €26,000 per year in total compensation, including base salary, variable pay, and other allowances, depending on experience and location.

Company

hirify.global provides a SaaS revenue management platform for short-term rental and hospitality businesses, using dynamic pricing, automation rules, and integrations to optimize pricing and minimum-stay restrictions.

What you will do

• Own customer-reported issues through investigation, resolution, documentation, and closure.
• Conduct product walkthroughs and answer customer questions.
• Research, diagnose, troubleshoot, and identify solutions for product issues.
• Provide prompt and accurate feedback through email, phone, and live video calls.
• Look for additional ways to help customers and improve their experience.

Requirements

• Native or bilingual proficiency in at least one of French, Spanish, or Portuguese is required.
• Full professional proficiency in English is required.
• Up to two years of experience in a relevant role or field.
• Strong analytical, problem-solving, communication, presentation, and interpersonal skills.
• Strong secondary-school-level mathematics background and comfort working with numbers.
• Experience with databases and SQL queries, Microsoft Excel, PowerPoint, and support or service software such as Zoho Desk.

Nice to have

• Previous experience at a startup or in a customer support role.

Culture & Benefits

• Remote-first organization with work from home as the norm.
• Work with a globally distributed team across 19 countries.
• Customer-focused environment emphasizing open communication and empowerment.
• Opportunity to develop from an entry-level product support role into non-technical departments such as Sales, Success, or Marketing.
• Work on a product serving more than 70,000 customers and over 600,000 listings across 150+ countries.

Hiring process

• Complete the application form with the required details.
• Shortlisted candidates are contacted by email.