Backoffice Agent (iGaming)

Location: Ceuta, Spain; hybrid work

Company

hirify.global is a GameTech company powering Betano and operating across 20 markets with more than 2,700 employees.

What you will do

• Provide customer support and monitor operational queues across email, phone, chat, and other channels.
• Investigate routine inquiries and escalated issues, involve relevant internal teams, and follow escalation guidelines.
• Monitor and review player activity, manage Responsible Gaming cases, implement self-exclusion protocols, and support player education.
• Handle possible suicide attempt cases and data privacy, legal, and compliance-related requests.
• Support new processes and tools, identify workflow inefficiencies, and propose productivity improvements.
• Complete assigned tasks accurately and on time while meeting SLAs and regulatory requirements.

Requirements

• Associate’s degree or equivalent experience in business, administration, or a related field.
• 1–2 years of experience in customer operations or a back-office role.
• Fluency in Spanish and English.
• Strong attention to detail, organization, communication, and problem-solving skills.
• Familiarity with customer service systems and data management tools.

Culture & Benefits

• Work in a diverse international team representing more than 40 nationalities across three continents.
• Collaborate across internal departments in a customer-focused GameTech environment.
• Follow established company policies, industry regulations, and data protection standards.