Technical Application Specialist (ERP)

Location: Melbourne, Australia

Company

hirify.global develops data, AI, and cognitive ERP software that connects people, processes, and technology for essential businesses.

What you will do

• Support customers and internal users through tickets, phone, email, and chat.
• Diagnose, troubleshoot, test, repair, and document application and system issues.
• Guide users on product functionality, recommended workflows, and effective use of ERP and business applications.
• Provide diagnostic assistance, investigate non-standard issues, and escalate complex cases when required.
• Collaborate with internal teams to resolve customer-impacting issues and improve the support experience.
• Create and maintain knowledge base articles, FAQs, and support documentation while mentoring colleagues.

Requirements

• 3–5 years of relevant application support experience resolving functional and user-related issues.
• Experience supporting ERP systems or other complex business applications.
• Basic knowledge of financial management and accounting processes, including Accounts Receivable, Accounts Payable, and Cash Management.
• Knowledge of application fundamentals, workflows, and business processes.
• Strong troubleshooting, diagnostic, analytical, problem-solving, written, and verbal communication skills.
• Customer-first approach, collaborative working style, and ability to own issues through resolution.

Nice to have

• Experience with SaaS or cloud-based applications.

Culture & Benefits

• Health and wellness benefits.
• Mentorship, continuing education, career development, and LinkedIn Learning access.
• Education support programs tailored to the employee’s geography.
• Inclusive global workplace with work-life balance policies.
• Support for international relocation and permanent residency processes.