Application Support Team Lead

Location: Sydney, Australia; hybrid work with at least three days per week in the office. Applications require appropriate approval to work in Australia.

Company

hirify.global is a global professional services company focused on risk, reinsurance and capital, people and investments, and management consulting.

What you will do

• Provide Level 1 and Level 2 application support across a portfolio of business applications.
• Investigate, diagnose, and resolve complex issues with internal teams and external vendors.
• Monitor, maintain, administer, and support business-critical applications and services.
• Lead workload allocation, cross-skilling, mentoring, and other support activities across the team.
• Maintain support documentation and knowledge articles.
• Participate in IT projects, system enhancements, user access management, change management, audits, and out-of-hours support when required.

Requirements

• Bachelor’s degree in computer science, information technology, or a related discipline.
• ITIL Foundation certification.
• At least five years of Level 1 or Level 2 application support experience.
• One to two years of team management or team leadership experience.
• Experience with project management, user access management, change management, Oracle, and MongoDB.
• Strong Microsoft Office proficiency, including advanced Power Query skills, plus excellent communication and stakeholder management skills.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leadership.
• Inclusive and collaborative culture focused on creating solutions and delivering impact.
• Career opportunities and benefits designed to support employee well-being.
• Hybrid work combining remote flexibility with regular office collaboration and professional development.
• Successful applicants must complete a Criminal & Bankruptcy check before employment.