Technical Support Engineer I (WordPress)

Location: Work from home in Australia; Wednesday-Sunday, 9:30am-6pm AEDT

Company

hirify.global provides managed WordPress platforms, tools, and services for companies, agencies, eCommerce businesses, and developers worldwide.

What you will do

• Provide first-line technical support through live chat, phone, and support tickets.
• Answer customer questions and resolve issues related to WordPress websites and applications.
• Use creative troubleshooting and root-cause analysis to identify and solve web-hosting problems.
• Build technical knowledge of open-source technologies and improve support capabilities through continuous learning.
• Collaborate with fellow support team members and contribute to a positive working environment.

Requirements

• 1–2 years of experience in technical support or customer service.
• Knowledge of WordPress, plugins, themes, StudioPress, and/or the Genesis framework.
• Knowledge of DNS, SSL, file systems, remote web-content management, Linux command line, and common web-hosting error codes.
• Previous experience using online chat or instant-messaging tools and supporting customers by phone.
• Strong command of English, with effective written and verbal communication skills.
• Ability to type 40–60 words per minute, prioritize multiple requests, troubleshoot independently, and collaborate with others.

Culture & Benefits

• Inclusive, collaborative global working environment.
• Opportunities for personal and professional development, with internal career progression.
• Company stock options and a superannuation program.
• Employee Assistance Program, supplemental maternity and paternity pay, generous vacation time, and wellness days.
• One-time AUD 745 home office stipend.