Technical Support Specialist

TL;DR

Technical Support Specialist (SaaS CRM): Deliver high-quality technical support across email, chat, and video for API, integrations, automations, and AI workflows with an accent on advanced troubleshooting, root cause analysis, and customer advocacy in APAC. Focus on diagnosing multi-system issues, advising on workflows, and contributing to product feedback and documentation.

Location: Remote from Australia (must be legally eligible to work in Australia, APAC hours)

Company

hirify.global is the CRM built for the AI era, designed for ambitious go-to-market teams with $116M raised from top investors.

What you will do

• Provide fast, high-quality support via email, chat, and video, maintaining CSAT and SLAs during APAC hours.
• Troubleshoot complex API issues (REST, authentication, errors), webhooks, SDKs, and integrations with root cause analysis.
• Debug multi-system problems involving hirify.global and third-party platforms using logs and error outputs.
• Support customer automations in Zapier, Make, n8n and hirify.global workflows, plus AI integrations and MCP servers.
• Act as primary APAC support contact, handling queries autonomously and advocating for customers across teams.
• Improve Help Center, documentation, workflows, and surface regional feedback to Product and Engineering.

Requirements

• 2+ years in technical/customer support in SaaS, ideally startup/high-growth.
• Strong experience troubleshooting APIs, integrations, workflows, logs, and system debugging.
• Familiarity with automation tools like Zapier, Make, n8n.
• Experience with AI-powered workflows and emerging technologies.
• Excellent written/verbal communication to explain technical concepts clearly.
• Autonomous, proactive, customer-empathetic with collaborative mindset.

Nice to have

• Deep product expertise and curiosity for continuous learning.

Culture & Benefits

• Equity in early-stage tech company.
• 12% Superannuation contribution, 25 days holiday plus public holidays.
• Apple hardware, enhanced family leave.
• Team off-sites in fun locations.
• High standards for clarity, care, quality; focus on exceptional work and customer delight.

Hiring process

• Initial: 30-min Talent chat, 30-min track record interview.
• Core: Take-home technical exercise, 45-min team panel, 30-min executive interview.
• Final: 30-min CEO conversation, offer call.