Technical Support Specialist (SaaS)

Location: Australia (remote); support coverage across APAC hours.

Company

hirify.global is a CRM for agentic revenue, helping go-to-market teams understand customers, automate workflows, and build tailored revenue processes.

What you will do

• Provide high-quality customer support through email, chat, and video while meeting SLAs and maintaining strong CSAT.
• Diagnose complex issues involving REST APIs, authentication, error handling, webhooks, SDKs, and integrations.
• Debug issues across hirify.global and third-party platforms by interpreting logs, error outputs, and system behaviour before escalating to Engineering.
• Support customer automations built with Zapier, Make, n8n, and hirify.global native workflows.
• Troubleshoot MCP server connections and support AI-powered workflows and toolchains.
• Own technical support for the APAC region, surface customer feedback, and improve documentation and support processes.

Requirements

• 2+ years of experience in technical support or customer support within SaaS.
• Experience troubleshooting APIs, integrations, workflows, logs, and debugging issues.
• Familiarity with automation tools such as Zapier, Make, or n8n.
• Experience with or curiosity about AI-powered workflows and emerging technologies.
• Ability to work autonomously, manage complex issues, and communicate technical concepts clearly.
• Strong customer empathy, attention to detail, initiative, and collaboration skills.

Nice to have

• Experience in a startup or high-growth environment.
• Experience building automations directly for customers.

Culture & Benefits

• Equity in an early-stage technology company.
• 12% superannuation contribution.
• 25 days of holiday plus local public holidays.
• Apple hardware and enhanced family leave.
• Team off-sites in international destinations.

Hiring process

• Introductory conversation with Talent and a track record interview with the Technical Support Specialist Manager.
• Take-home technical exercise, team panel interview, and executive interview.
• Closing conversation with the CEO followed by an offer call if successful.