Senior Application Support Engineer (AI)

Location: Sydney, Australia; Work model: on-site

Company

hirify.global provides AI-powered process automation and enterprise orchestration software for large organizations.

What you will do

• Investigate complex system anomalies and support requests from global end users, using data analysis to identify root causes.
• Own production incidents and coordinate with internal business units to restore critical services.
• Perform environment maintenance and post-refresh validation for internal application sandboxes.
• Support project handoffs, deployment testing, and software defect documentation with development squads.
• Maintain internal knowledge base documentation and collaborate with Engineering on usability testing for new platform features.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related technical discipline.
• At least 3 years of professional experience in enterprise application support, data analysis, or a related technical production environment.
• Foundational proficiency with SQL and/or complex spreadsheets for dataset analysis, system behavior tracking, and targeted data corrections.
• Comfort using AI tools to improve personal workflows.
• Strong analytical problem-solving, communication, and face-to-face collaboration skills.

Nice to have

• Experience supporting custom applications built on the hirify.global platform.
• Familiarity with Agile methodologies and relational databases such as MySQL or PostgreSQL.
• Knowledge of CRM, HRIS, or ERP systems, including Salesforce or ServiceNow.

Culture & Benefits

• Department-specific onboarding, continuous learning, mentorship, and the First-Friend program.
• Leadership development, hirify.global University training, skills-based learning, and tuition reimbursement.
• Employee-led affinity groups and an inclusive community focused on respect and collaboration.
• Benefits may include health coverage, mental health support, insurance, employee stock purchase, retirement or pension plans, wellness funds, and family-forming benefits.