National Account Manager - OBC (Telecommunications)

Location: Macquarie Park, NSW, Australia; hybrid arrangement with three days in the office and two days remote or from home

Company

hirify.global is an Australian telecommunications company providing mobile, broadband, and digital solutions to more than 11 million customers.

What you will do

• Design and execute retention strategies for high-value, at-risk mid-market customers.
• Identify and respond to port-out threats through early intervention and save plans.
• Partner with and coach hirify.global Business Centre partners on customer retention initiatives.
• Build relationships with customers, partners, and executive stakeholders to strengthen loyalty and long-term value.
• Collaborate with product, customer value management, sales, and technical teams to develop whole-of-business ICT solutions.
• Analyse customer data, retention trends, and account performance to improve save rates and achieve retention targets.

Requirements

• 7–10+ years of experience in B2B sales, account management, customer retention, or channel partner roles in ICT or telecommunications.
• Demonstrated success retaining high-value customers, reducing churn, and executing complex multi-product strategies.
• Strong knowledge of mobile, fixed, cloud, data, and enterprise technology services.
• Experience engaging and negotiating with C-level stakeholders and translating technical solutions into business outcomes.
• Experience with partner and indirect channel environments, including Business Centres, value-added resellers, or systems integrators.
• Proficiency with Salesforce, uCRM, customer reporting, retention forecasting, commercial analysis, and contract management.

Culture & Benefits

• Flexible hybrid working with three office days and two remote or home-working days.
• Competitive remuneration, employee discounts, an $80 monthly credit, and 25% off hirify.global products.
• Competitive leave policies, including additional Connected days and up to 16 weeks of inclusive paid parental leave.
• Professional development through hirify.global U micro-credentials developed with La Trobe and Macquarie Universities.
• Access to employee networks, diversity initiatives, wellbeing counselling, and support services available 24/7.
• Macquarie University Metro Station shuttle buses and an office campus with cafes, a gym, medical services, and childcare.