Account Manager, SME & Growth, AU (Fintech)

Location: Sydney or Melbourne, Australia

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance solutions.

What you will do

• Own and grow a portfolio of strategic SME and growth accounts through account planning, retention, product adoption, and revenue expansion.
• Build trusted relationships with founders, finance leaders, operators, and other senior customer stakeholders.
• Lead strategic customer engagements, business reviews, account planning sessions, and growth conversations.
• Identify and close upsell, cross-sell, and expansion opportunities across the payments and financial product suite.
• Manage the full commercial cycle, including discovery, solution design, negotiation, close, implementation, and revenue realization.
• Partner with Sales, Customer Success, Product, Solutions, Operations, Risk, and Compliance to resolve blockers and improve customer outcomes.

Requirements

• 5+ years of experience in account management, relationship management, or sales, ideally involving technical products, SaaS, payments, or financial technology.
• Proven success exceeding commercial targets and delivering against revenue, gross profit, or other relevant KPIs.
• Experience with consultative selling, complex sales cycles, upsell, cross-sell, renewals, or expansion opportunities.
• Strong analytical, strategic, negotiation, problem-solving, networking, relationship-building, and stakeholder management skills.
• Strong technical aptitude, including the ability to understand product, integration, API, and customer requirements.
• Exceptional verbal and written English, with a bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in fintech, payments, SaaS, professional services, consulting, accounting, marketing, education, travel, or healthcare.
• Familiarity with APIs, integrations, technical solution selling, Salesforce, or comparable CRM systems.
• Experience with payments, foreign exchange, business accounts, cards, expense management, bill pay, or treasury products.
• Experience leading multi-product commercial negotiations involving senior stakeholders, procurement, or legal teams.

Culture & Benefits

• Work in a high-growth financial technology business with meaningful ownership and evolving priorities.
• Collaborate across a global organization with teams in 27 offices.
• Use customer, product, and commercial data to improve account performance and product outcomes.
• Operate according to principles emphasizing curiosity, speed, good judgment, collaboration, and end-to-end execution.