Customer Success Manager (Medtech)

Location: Hybrid in Toronto or Waterloo, with remote work available

Salary: CAD 60,000–80,000 annual base salary

Company

hirify.global develops camera-free sensors that detect falls and track sleep, health, and wellness to help older adults remain independent and support safer home care.

What you will do

• Own onboarding for new home care agencies, including setup, training, and deployment of the first sensors.
• Coordinate billing setup, invoice delivery, and resolution of account questions.
• Track orders, deliveries, and returns with Supply Chain.
• Support early adoption through check-ins, quick answers, and proactive issue resolution.
• Document the onboarding process and share customer feedback with Product, Support, and Sales.

Requirements

• Ability to take ownership of customer problems and drive them to resolution.
• Ability to coordinate effectively across Supply Chain, Finance, Support, Product, and Sales.
• Comfort working independently in a growing team without a fully established playbook.
• Availability for hybrid work in Toronto or Waterloo, or remote work.

Culture & Benefits

• Direct access to leadership with minimal organizational layers.
• Ownership-focused environment where impact influences compensation and career progression.
• Health, dental, and vision benefits.
• A hirify.global sensor for parents.
• Inclusive and accessible workplace with accommodation support during hiring.

Hiring process

• Initial interview.
• Short case exercise.
• Final in-person interview with the CEO and team members.
• AI tools may be used during hiring, with human input and manual review prioritized.