Customer Success Manager (Procurement)

Location: Hybrid in Oakville, Ontario, Canada, with three days per week in the Oakville office on Tuesday, Wednesday, and Thursday.

Salary: CAD 66,000–82,500 per year.

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Develop expertise in the Procurement SaaS product and its public-sector use cases.
• Lead regular meetings with executives, project managers, business analysts, end users, and other stakeholders.
• Build customer relationships and create success plans that support desired outcomes and product value.
• Conduct customer check-ins, monitor progress, resolve concerns, and manage customer health indicators.
• Analyze usage and customer data to identify upsell, cross-sell, expansion, retention, and churn-mitigation opportunities.
• Coordinate with senior Customer Success Managers, sales, marketing, product development, and other cross-functional teams, including support for surveys, webinars, and events.

Requirements

• Bachelor's degree in business, communications, computer science, or a related field.
• At least 3 years of experience in customer success, implementation, customer support, or a related field.
• Experience developing and implementing customer experience strategies.
• Project management experience with the ability to manage multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and relevant software applications.
• Ability to work from the Oakville office three days per week.

Culture & Benefits

• Hybrid work model with standard hours on in-office days.
• Two additional days off per year attached to long weekends.
• Up to eight hours of paid philanthropy time annually.
• Community engagement through time, donations, and shared expertise.
• Development support through budget, mentorship, AI learning, government technology expertise, and career growth opportunities.