Senior Customer Success Manager

Location: Toronto, Ontario; hybrid office-first culture with three days per week in the office for most roles. The role requires an estimated 10–20% travel.

Company

hirify.global provides an AI-ready governance platform that unifies regulatory intelligence, automation, and connected governance workflows for responsible data use.

What you will do

• Manage a portfolio of enterprise and strategic customers from onboarding through renewal.
• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive product adoption, customer value, retention, expansion, and revenue growth.
• Provide product expertise, best-practice guidance, proactive communication, and escalation management.
• Align customer roadmaps with the hirify.global product roadmap and advocate for customer requirements with Product and Engineering.
• Deliver business reviews, communicate ROI, analyze adoption metrics, and identify risks, training needs, and growth opportunities.

Requirements

• BA/BS degree in a relevant subject.
• 5–6+ years of experience in customer success, professional services, technical consulting, or another client-facing role.
• Experience managing enterprise and strategic customers and engaging stakeholders at all levels, including the C-suite.
• Excellent written and verbal communication skills, including meeting facilitation and webinar hosting.
• Experience implementing SaaS solutions and demonstrated technical aptitude.
• Experience with Salesforce, Gainsight, or other customer success technology applications.

Nice to have

• Experience collaborating across Professional Services, Engineering, Sales, and Product Management.
• Entrepreneurial mindset and experience working in a fast-paced, high-growth environment.

Culture & Benefits

• Office-first work environment with opportunities for in-person collaboration.
• Comprehensive healthcare coverage and flexible paid time off.
• Equity RSUs, annual performance bonus opportunities, and retirement account support.
• 14+ weeks of paid parental leave and career development opportunities.
• Company-paid privacy certification exam fees.