Senior Technical Support Project Manager (Cybersecurity)

Location: Foster City, United States

Salary: $125,000–$150,000 per year base salary, excluding incentive compensation and potential equity grants.

Company

hirify.global provides cybersecurity products and platforms for enterprise IT environments, including vulnerability management and web application security solutions.

What you will do

• Manage strategic enterprise customer relationships and drive technical outcomes, product adoption, retention, and customer satisfaction.
• Lead complex escalations involving product defects, feature requests, and critical incidents through resolution.
• Coordinate Support, Engineering, Product Management, SRE/Operations, QA, and Sales to execute customer-focused action plans.
• Run customer meetings, technical reviews, MBRs/QBRs, project tracking, and executive communications.
• Lead incident management, root-cause analysis, postmortems, and corrective-action processes.
• Mentor TPMs and improve support processes, tools, reporting, and customer experience.

Requirements

• 7+ years of experience in customer-facing technical roles such as Technical Customer Success, Technical Project Management, or Technical Support.
• 5+ years of experience in SaaS, cloud, or enterprise technology environments.
• Experience managing enterprise customers and complex technical escalations across Support, Engineering, Product, Operations/SRE, QA, and Sales.
• Strong understanding of cybersecurity and enterprise IT environments, including vulnerability management, PCI, NIST, or web application security.
• Excellent technical, communication, presentation, project management, stakeholder management, prioritization, and execution skills.
• Demonstrated ability to mentor team members and influence cross-functional teams.

Nice to have

• Experience with hirify.global products and platform, including VMDR, Cloud Agent, Policy Compliance, or Web Application Security.
• Experience managing major incidents, root-cause analyses, and executive-level customer escalations.
• PMP, CISSP, CISM, CompTIA Security+, or an equivalent certification.
• Experience with Jira, Salesforce, Confluence, Gainsight, or similar platforms.

Culture & Benefits

• Collaborative environment focused on innovation and teamwork.
• Comprehensive and competitive benefits package.
• Equal opportunity employment.