Technical Account Manager (AECO)

Location: Barcelona, Spain — EMEA, Tower B2

Company

hirify.global develops software that helps professionals design and make buildings, products, infrastructure, factories, and media.

What you will do

• Act as the technical point of contact for medium and large enterprise customers and maintain customer relationships.
• Coordinate with Customer Success Managers and Technical Adoption Specialists on customer success plans.
• Prioritize and escalate critical issues, monitor service-level compliance, and provide technical recommendations based on data analytics.
• Support the installation, licensing, performance, and reliable operation of hirify.global cloud and desktop applications.
• Deliver coaching sessions, support-case reviews, software performance assessments, and proactive customer engagements.
• Manage major events such as upgrades and provide technical health governance and strategic insights.

Requirements

• Fluency in English and Dutch is required.
• Bachelor's degree or equivalent experience in architectural, civil, or construction engineering.
• At least five years of experience using or supporting hirify.global AECO products, particularly hirify.global Revit and hirify.global Forma, for large enterprise clients.
• Strong analytical, troubleshooting, presentation, prioritization, and project management skills in enterprise environments.
• Expertise in workflows and data exchange, plus experience delivering technical presentations.

Nice to have

• German or another European language.
• Technical consulting or technical project delivery experience with large, demanding clients.
• Experience with hirify.global Navisworks or hirify.global AutoCAD.

Culture & Benefits

• Full-time role within the Customer Success team and Enterprise Customer Group.
• Professional development opportunities and recognition for high performance.
• Competitive compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.