Customer Success Manager (m/f/d) (AI Market Research)

Location: Fully remote for candidates based in Germany, the UK, Portugal, the Netherlands, or Spain. Temporary work from abroad is available for up to 180 days per year for candidates based in the EU.

Company

hirify.global is a global market research company combining an AI-powered insights platform with expert consultancy to help businesses understand consumers and make informed decisions.

What you will do

• Manage a portfolio of strategic customers and serve as their primary advisor.
• Build executive-level relationships through regular check-ins, including QBRs.
• Use market and consumer research to address complex business challenges and support organisational change.
• Prepare and deliver virtual and on-site client workshops and trainings.
• Monitor customer health, improve product usage, and mitigate churn risks.
• Identify growth opportunities and represent customer feedback in collaboration with Product, Research, Marketing, Sales, and Account Management.

Requirements

• Extensive experience in market research or data- and insight-driven solutions.
• Proven experience supporting and consulting B2B customers.
• Strategic, proactive, pragmatic, and able to navigate complex client situations independently.
• German at C2 level required.
• Fluent English required; application materials must be submitted in English.
• Strong listening, communication, presentation, and executive relationship-building skills.

Culture & Benefits

• Remote-first environment with no hard cap on vacation days.
• Hardware provided, including a personal MacBook.
• Deutschland ticket or mobility budget for employees in Hamburg or Berlin.
• Subsidised Urban Sports Club or ClassPass membership, depending on location.
• Access to co-working spaces in selected cities, including Hamburg, Berlin, Munich, London, Madrid, Barcelona, and New York.

Hiring process

• The recruitment process is transparently documented for candidates.
• Submit a CV and application in English.