Service Business Manager (Semiconductor)

Location: Shanghai, China; onsite role

Company

hirify.global develops semiconductor manufacturing systems and supports customers through a global service organization.

What you will do

• Drive service business strategy, portfolio optimization, and performance improvements for the China organization.
• Provide strategic advice on service opportunities, risks, and business challenges to senior management and key stakeholders.
• Coordinate annual service business planning, strategic programs, milestones, and resource prioritization.
• Align service activities across business lines, sales clusters, customer service clusters, finance, and regional stakeholders.
• Deliver service product training and coordinate customer training, repairs, relocations, VUPs, and customer projects.
• Identify and implement improvements to service business instruments, processes, and procedures.

Requirements

• Bachelor’s or master’s degree with substantial general and job-related experience.
• Knowledge and experience with Office and SAP.
• Experience in management reporting and business communication.
• Understanding of semiconductor markets and business, with knowledge of lithography processes and semiconductor manufacturing preferred.
• Experience with supply chain dynamics, customer focus, service mindset, prioritization, and resource coordination.
• Ability to work under pressure, adapt to changing requirements, collaborate across cultures, and work independently.

Culture & Benefits

• Collaboration with hirify.global senior leaders and local AM, customer service, finance, business line, and regional teams.
• Work in a culturally aware, diverse, and inclusive environment.
• Equal opportunity employment across all job titles.