Sr. Manager, Service Sales Enablement (MedTech)

Location: Remote role associated with the Santa Clara, California site, with an alternate location in Cincinnati, Ohio, United States; ability to travel up to 20% globally and internationally is required.

Base pay: $142,000–$244,950 annually, plus eligibility for an annual performance bonus.

Company

Johnson & Johnson MedTech develops smarter, less invasive, and personalized healthcare and surgical solutions.

What you will do

• Design and maintain the end-to-end service sales operating model, including governance, decision rights, handoffs, escalation paths, and standard operating procedures.
• Own CRM, installed-base, warranty, entitlement, quoting, contracting, invoicing, renewal, and reporting workflow requirements.
• Create sales playbooks, process guides, talk tracks, training, onboarding, and certification programs for service and related commercial teams.
• Build KPI definitions, dashboards, scorecards, forecasting methodology, and reporting cadences for service sales performance.
• Operationalize pricing, discount guardrails, approval pathways, commercial policies, and quote-to-contract and renewal processes.
• Coordinate commercial readiness and continuous improvement across marketing, sales, customer success, operations, finance, IT, legal, contracting, quality, and compliance.

Requirements

• Bachelor’s degree required; an advanced degree or relevant commercial, operations, systems, or learning certification is preferred.
• 8–10+ years of progressive experience in commercial operations, sales enablement, service sales, medical devices, healthcare services, capital equipment, customer success, or a related field.
• Experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in an evolving or launch-stage environment.
• Working knowledge of CRM, installed-base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes.
• Strong program leadership skills and the ability to coordinate complex work across a highly matrixed organization.
• Ability to travel up to 20% globally and internationally is required.

Nice to have

• Experience with surgical robotics, service contracts, or lifecycle revenue models.
• Advanced degree or relevant commercial, operations, systems, or learning certification.

Culture & Benefits

• Inclusive work environment focused on employee dignity, diversity, and individual contribution.
• Medical, dental, vision, life insurance, disability, business accident, and group legal insurance may be available.
• Pension and 401(k) savings plans may be available.
• Eligibility for a long-term incentive program and annual performance bonus.
• Vacation, sick time, holiday pay, and work, personal, and family time benefits.