Field Operations Specialist (Santa Barbara)

Location: Santa Barbara, California, with driving throughout the region for customer visits outside the branch office

Salary: $31–$36 per hour

Company

hirify.global provides telecommunications access services and support for deaf, hard-of-hearing, deaf-blind, and disabled consumers.

What you will do

• Provide customer service, technical assistance, education, and follow-up support for consumers with disabilities.
• Assess customer needs and recommend accessible telecommunications equipment, including TTY, amplified phones, CapTel, alerting signalers, and smartphone accessibility features.
• Install equipment, train customers on its features, troubleshoot issues, and provide follow-up services.
• Deliver services in customer homes, offices, community spaces, by videophone, messaging, text, and interpreting applications.
• Plan and implement communication strategies, online materials, outreach initiatives, focus groups, and surveys for California's Deaf and Disabled Telecommunications Program.
• Maintain accurate service records, referrals, follow-up documentation, and compliance with privacy and information-security protocols.

Requirements

• Bachelor's degree in a related human service field or equivalent professional experience.
• Two years of professional experience supporting deaf, hard-of-hearing, deaf-blind, or disabled customers.
• Two years of experience in advocacy, marketing, communications, or an equivalent combination.
• Ability to communicate in various proficiency levels of American Sign Language (ASL).
• Excellent oral, visual, and written communication skills, with strong organizational, record-keeping, and time-management abilities.
• Valid driver's license with a clean driving record and ability to use a personal vehicle for regional customer visits.

Nice to have

• Ability to speak Spanish.
• Familiarity with local, state, and national resources for deaf, deaf-blind, and hard-of-hearing communities.
• Experience with customer relationship management and inventory management systems.

Culture & Benefits

• Community-based work with deaf, hard-of-hearing, deaf-blind, elderly, and disabled populations.
• Collaboration with customer advisors, community organizations, service providers, and vendors.
• Work includes in-home assessments, office services, and outreach in designated community spaces.
• Employment offers are contingent on successful completion of a thorough background check.