Customer Support Specialist (Bilingual/Spanish)

Location: Remote within the United States only; international remote work is not permitted. Work schedule is 11 a.m.–7 p.m. CST on three weekdays plus Saturday and Sunday, with two weekday days off.

Company

hirify.global provides an end-to-end transport management platform for the auto transport industry, connecting shippers, carriers, brokers, and drivers through a unified digital ecosystem.

What you will do

• Provide email, chat, and phone support to carriers, drivers, shippers, and brokers.
• Investigate subscription, invoicing, billing, and payment-related issues.
• Support SuperPay users with payment processing, transaction concerns, and setup guidance.
• Troubleshoot technical and operational problems, escalating complex issues when needed.
• Train customers on platform features and best practices.
• Collect feedback, document recurring issues, maintain knowledge base materials, and collaborate with product, engineering, and sales.

Requirements

• 2–4 years of customer support experience, preferably in a SaaS or technical environment.
• Strong communication skills and the ability to explain technical concepts, including API connections, to non-technical users.
• Spanish language proficiency required.
• Experience with billing systems or payment platforms such as Braintree, Chargebee, or similar tools.
• Knowledge of software troubleshooting, customer success practices, and complex issue resolution.
• Must be a U.S. citizen and perform all work from within the United States.

Nice to have

• Experience with CRM or ticketing systems such as Salesforce or Zendesk.

Culture & Benefits

• Remote-first, 100% distributed work environment.
• Health, dental, and vision plans with company premium contributions.
• 401(k) plan with company match.
• $50 monthly wellness stipend.
• Flexible paid time off and 6–12 weeks of paid parental leave.
• Company-provided equipment, disability and life insurance, and optional additional coverage.

Hiring process

• Proof of U.S. citizenship is required during the hiring process.