Customer Service Rep

Location: Onsite at Northeast Iowa Workforce Center, 312 Winnebago Street, Decorah, IA 52101, USA

Salary: USD 20–22 per hour

Company

Workforce solutions provider delivering training, consulting, management, administrative services, and employment support programs.

What you will do

• Serve as the first point of contact for customers seeking workforce center services.
• Guide customers to employment, training, workshops, assessments, and supportive services.
• Assist with job searches, labor market information, applications, resumes, cover letters, and work-search software.
• Coordinate workshop schedules, orientations, partner resources, and regional activity information.
• Answer, transfer, and direct regional calls while maintaining customer statistics and periodic reports.
• Provide equitable, timely, and efficient service to customers with diverse needs and barriers.

Requirements

• Associate degree in Social Services or a related field, or equivalent experience.
• At least two years of customer service experience.
• Workforce services experience or demonstrated ability to serve diverse populations.
• Strong verbal and written communication, interpersonal, listening, and problem-solving skills.
• Basic computer literacy, including Internet and Microsoft Office skills, with the ability to multitask independently and in a team.
• Valid driver's license and adequate vehicle insurance coverage required.

Nice to have

• Working knowledge of applicable local workforce service programs.
• Familiarity with applicable federal, state, and local laws and regulations.

Culture & Benefits

• Human-centered workforce programs focused on customer outcomes and self-sufficiency.
• Commitment to equitable access and equal employment opportunity.
• Use of workforce technology including AI interview tools, virtual reality career exploration, and predictive analytics.
• Emphasis on customer service, professional growth, and serving diverse communities.