Japanese Customer Service Advisor

Location: Radar Road Contact Centre, Leicester, UK (LE3 1UF). The role includes a mandatory five-week onsite induction in Leicester starting 2 November 2026, followed by work at the contact centre.

Salary: £14.66 per hour. The standard schedule is Monday to Friday, 6:00–14:00, for 36 hours per week. During peak trading periods, one additional paid four-hour shift per week may be required.

Company

hirify.global operates an international customer service function supporting customers from approximately 130 countries through contact centre teams in the UK, Poland, and India.

What you will do

• Provide professional customer support in Japanese and English by phone, email, WhatsApp, and live chat.
• Handle enquiries about orders, accounts, and other customer issues, working toward effective resolutions.
• Collaborate with internal teams and international couriers to investigate and resolve queries.
• Use internal systems and CRM platforms to maintain accurate customer records.
• Build positive customer relationships through clear, honest, and empathetic communication.
• Manage challenging conversations calmly and professionally.

Requirements

• Fluent written and spoken Japanese.
• Strong English communication skills.
• Previous customer-facing or contact centre experience.
• Strong attention to detail and practical problem-solving skills.
• Confidence using computer systems and CRM platforms, with the ability to learn new tools quickly.
• Existing right to work in the UK is required. The role is not typically eligible for Skilled Worker sponsorship.

Culture & Benefits

• Paid training consisting of two weeks of mandatory systems training and three weeks of coaching.
• Quarterly bonuses and a Sharesave scheme.
• Employee discounts across hirify.global and partner brands, plus access to staff shops.
• Free parking at authorised hirify.global sites and discounted food at company restaurants.
• Digital GP, health and wellbeing services, financial wellbeing support, and discounted gym memberships.
• Support networks and workplace adjustments during the application process.

Hiring process

• Successful applicants undergo criminal and credit checks in line with the reference policy.
• Applicants must not have had an unsuccessful application for a similar role within the previous six months.
• Right-to-work evidence must be provided before employment starts.