Customer Services Coordinator

Location: On-site in Basingstoke, Hampshire, United Kingdom, five days per week. Right to work in the country of application is required.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Handle a high volume of incoming customer calls and act as a trusted customer contact.
• Schedule technician workloads for planned preventative maintenance, breakdowns, warranty work, hire, and commissioning.
• Coordinate updates between customers, technicians, supervisors, service, sales, and operations teams.
• Support technician productivity and regional service desk coverage during peak periods.
• Process invoices within agreed approval and authority limits.
• Generate reports on completed and invoiced work orders and support continuous improvement.

Requirements

• Experience in customer care or service support.
• Strong knowledge of customer service principles and effective communication skills.
• Ability to build customer relationships and motivate technicians to deliver a strong customer experience.
• Knowledge of invoice and purchase order processing within authority limits.
• Analytical thinking, problem-solving ability, and capacity to work with minimal supervision.
• Proficiency with Microsoft Office and customer service software; knowledge of Inspire systems is useful, with training available.

Nice to have

• Knowledge of the manufacturing industry.

Culture & Benefits

• Competitive salary and benefits package.
• Pension, healthcare, life insurance, and wellbeing platforms.
• Fast-paced working environment with an active workplace community.
• Structured induction and continued learning and development.
• Opportunity to contribute directly to a sustainable climate-solutions business.