Customer Service Advisor

Location: Hartlepool, United Kingdom. Full-time role working Monday to Saturday on a five-day rota. Candidates must demonstrate a pre-existing right to work and travel within the UK; documentary evidence is required.

Company

hirify.global is part of NEC Corporation and delivers software and public services solutions for governments, healthcare, emergency services, transport, housing providers, and local authorities.

What you will do

• Receive, input, classify, file, and cross-reference postal appeals and related correspondence in the case management system.
• Record data accurately and within required timescales, ensuring evidence from appellants and enforcement authorities is attached to the correct cases.
• Liaise with appellants and London Councils staff to obtain information and respond to queries and requests.
• Prepare and distribute outgoing correspondence and reports in electronic or paper form.
• Provide administrative assistance to adjudicators and support the service manager and senior officer with additional duties.
• Work with the System Administrator to record and escalate information while meeting personal operational targets.

Requirements

• Experience working in a contact or processing centre.
• Experience processing data with strong attention to detail and accuracy.
• Excellent telephone manner and written and verbal communication skills.
• Knowledge of service-centre processes, escalation procedures, service-level agreements, and client service standards.
• Strong computer skills, particularly Microsoft Excel and Outlook.
• Ability to work independently, collaborate with colleagues, and meet or exceed operational targets.

Culture & Benefits

• Private medical cover funded by NEC for employees, with optional family cover.
• 25 days of paid holiday with the option to buy or sell days.
• Life assurance cover equal to four times basic salary.
• Group pension plan with employer contributions of up to 8.5%.
• Flexible benefits and free access to more than 15,000 LinkedIn Learning courses.
• Offers are subject to satisfactory vetting, references, occupational health checks, and, where applicable, a DBS check.