Hebrew Customer Service Advisor

Location: Hybrid working at the Radar Road Contact Centre in Leicester, with at least one day per week onsite.

Salary: £16.99 per hour, with a potential performance-related bonus of up to 20% after the probationary period.

Company

hirify.global operates an international customer service function supporting customers across approximately 130 countries.

What you will do

• Provide professional customer support in Hebrew and English by phone, email, WhatsApp, and live chat.
• Handle order, account, and other customer enquiries, working toward effective resolutions.
• Collaborate with internal teams and international couriers to investigate and resolve issues.
• Use internal systems and CRM platforms to maintain accurate customer records.
• Build positive customer relationships through empathy, honesty, and clear communication.
• Manage challenging conversations calmly and professionally.

Requirements

• Fluent written and spoken Hebrew is required.
• Strong English communication skills are required.
• Previous customer-facing or contact centre experience.
• Strong attention to detail and practical problem-solving skills.
• Confidence using computer systems and CRM platforms.
• Evidence of the right to work in the UK is required before employment begins.

Culture & Benefits

• Paid mandatory training for the first two weeks, followed by three weeks of coaching.
• Hybrid working with scheduled shifts from Sunday to Thursday and additional peak-period hours when required.
• 25% discount on most hirify.global products and discounts across partner brands and retailers.
• Digital GP, health and wellbeing services, financial wellbeing support, and discounted gym memberships.
• Free parking at authorised hirify.global sites, staff shop access, Sharesave scheme, and employee support networks.

Hiring process

• Successful applicants are subject to criminal and credit checks.
• Applicants must not have had an unsuccessful application for a similar role within the previous six months.
• The role is not typically eligible for Skilled Worker visa sponsorship.