Customer Service Executive (3 Month Contract)

Location: United Kingdom; hybrid working

Salary: £24,784–£26,437 per year, plus a 7.5% shift premium

Company

hirify.global provides pet insurance policies with pet health benefits for pets and their owners.

What you will do

• Resolve inbound customer enquiries by telephone and email, excluding claims-related enquiries.
• Provide support for inbound and outbound calls while meeting service level agreements.
• Record customer interactions accurately and complete related administrative tasks.
• Investigate complaints, gather information from internal teams, and follow regulatory customer-handling requirements.
• Collaborate with colleagues, managers, and other departments to deliver timely resolutions.
• Track follow-up actions, performance targets, customer feedback, and service metrics.

Requirements

• Strong customer service, communication, empathy, and conflict-resolution skills.
• Ability to analyse customer issues and identify effective solutions.
• Accurate data entry and organisation skills, with the ability to manage changing priorities.
• Ability to follow established processes, procedures, regulatory standards, and SLAs.
• Comfort working with a computer for approximately seven hours per day, with a distraction-free workspace and reliable 25 Mbps internet connection.

Culture & Benefits

• Full-time, fixed-term three-month contract with hybrid working.
• Home working setup support, including technology, a contribution towards a desk, and vision support.
• Regular collaboration through Zoom, email, and Slack.
• Inclusive hiring and employment practices with reasonable adjustments available throughout the process.