Customer Care Representative - Weekends

Location: Westminster, Colorado, United States — in office. Four-day weekend-centric schedule with four days on and three days off. Travel requirement: 0%.

Salary: $19.62–$24.52 per hour.

Company

hirify.global is an industrial technology company creating solutions that connect the digital and physical worlds across construction, geospatial, government, transportation, and other industries.

What you will do

• Respond to internal and external customer inquiries by phone and email.
• Provide quotes, explain products, and match customer needs with appropriate solutions.
• Drive subscription renewals and upsell services.
• Troubleshoot service activation and operational issues.
• Process sales orders and payments, update customer accounts, and maintain database accuracy.

Requirements

• At least two years of customer service experience in a fast-paced environment.
• Experience with outbound customer communication, subscription renewals, and identifying customer needs.
• Working knowledge of Microsoft Office, internet browsers, and database management systems.
• Excellent verbal and written communication skills with a warm, approachable, and outgoing manner.
• Ability to work in the Westminster, Colorado office.

Nice to have

• Conversational proficiency in Portuguese and Spanish.
• Bachelor's degree in a relevant field.
• Experience with or comfort in technical customer support and troubleshooting.

Culture & Benefits

• Collaborative and supportive work environment.
• Purpose-driven projects focused on productivity, quality, safety, and sustainability.
• Medical, dental, vision, life, and disability benefits.
• Paid time off and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through the hirify.global careers portal.
• Applications are accepted on an ongoing basis until the position is filled.