Customer Service Representative - Parking Facility TMC

Location: Onsite at the Texas Medical Center, Houston, TX 77030. Work schedule is Monday to Friday, 11:30 a.m. to 8:00 p.m., with flexibility for weekends required.

Salary: $18.00–$22.00 per hour.

Company

hirify.global provides technology-enabled parking solutions and operates high-density parking facilities across North America.

What you will do

• Serve as the primary contact for monthly parking customers, prospective customers, transient guests, and internal stakeholders.
• Handle high-volume calls, emails, written requests, account setup, maintenance, transactions, and cancellations.
• Resolve inquiries and complaints while maintaining professional communication, empathy, and service quality.
• Enter and maintain customer data, payment details, account notes, CRM records, and required documentation.
• Support branch, lot, account, supply, work order, meter outage, and documentation processes.
• Monitor service-level agreements, maintain deliverable calendars, and assist with troubleshooting and issue resolution.

Requirements

• High school diploma or GED equivalent.
• At least 18 years of age.
• At least 1 year of high-volume customer service experience preferred; the posting also references 2–5 years of customer service experience.
• Bilingual English and Spanish communication skills required.
• Strong written and verbal communication, phone etiquette, attention to detail, critical thinking, and conflict-resolution skills.
• Must be authorized to work in the United States and provide employment eligibility documentation; participation in E-Verify and a background check are required.

Culture & Benefits

• Fast-paced, high-volume contact center environment with call monitoring and quality assurance standards.
• Full-time employees receive paid time off and paid holidays.
• Medical, dental, vision, life, and short-term disability insurance are available.
• 401(k) plan with employer match and immediate vesting.
• Employee assistance, parental, and caregiver leave programs are available.

Hiring process

• Application and internal review.
• Phone screen.
• On-site interview, followed by the hiring decision.