Customer Service Representative (Workforce Services)

Location: Onsite at 14002 East 21st Street, Suite 825, Tulsa, OK 74134, USA

Salary: USD 18–18.50 per hour

Company

hirify.global provides workforce training, consulting, management, and administrative services, including employment support, employer talent pipelines, and statewide training programs.

What you will do

• Serve as the first point of contact for customers seeking Workforce Center services.
• Help customers access employment, training, supportive services, labor market information, and job-search resources.
• Provide referrals to workshops, assessments, internal programs, and partner services in a timely manner.
• Assist with applications, resumes, cover letters, websites, and work-search software tools.
• Maintain workshop schedules, coordinate regional activity information, and direct incoming calls.
• Track customer statistics and prepare weekly, monthly, and quarterly reports for leadership.

Requirements

• Associate degree with coursework in social services or a related field, or equivalent experience.
• At least two years of customer service experience.
• Experience serving diverse populations or experience with workforce services.
• Excellent verbal, written, interpersonal, listening, public relations, and problem-solving skills.
• Basic computer literacy, including internet and Microsoft Office skills, with the ability to multitask in a fast-paced environment.
• Valid driver's license and adequate vehicle insurance coverage required.

Nice to have

• Working knowledge of local Workforce Service programs.
• Familiarity with applicable federal, state, and local laws and regulations.

Culture & Benefits

• Full-time position focused on equitable access to workforce services.
• Human-centered programs supported by technology such as AI interview tools, virtual reality career exploration, and predictive analytics.
• Commitment to equal opportunity and a workplace free from unlawful discrimination and harassment.
• Emphasis on customer service, professional growth, and serving diverse communities.