Renewals Manager (AI)

Location: Remote within the United States; Pacific or Mountain Time Zone preferred for geographic coverage and APAC collaboration.

Base salary: $74,000–$107,500 per year, plus bonus, equity, and benefits.

Company

hirify.global provides an enterprise-ready Python, data science, and AI platform for sourcing, securing, building, and deploying AI solutions.

What you will do

• Own gross revenue retention and logo retention across a named book of accounts.
• Engage customers 120–150 days before renewal to connect product usage, success plans, and business outcomes.
• Partner with Account Executives on renewal pipelines, expansion opportunities, and upsell strategies.
• Analyze customer health scores and usage data to address churn risk and identify growth potential.
• Lead renewal processes across Sales, Finance, and Legal, ensuring timely completion and smooth handoffs.
• Build scalable engagement frameworks and automation strategies, and present renewal insights to senior leadership.

Requirements

• 3+ years of experience in renewals, customer success, or account management at a B2B technology company.
• Experience managing customer renewals and retention in a sales-adjacent or quota-carrying role.
• Proficiency with CRM and customer success platforms such as Salesforce or Vitally.
• Technical fluency in programming, developer workflows, and AI use cases for technical buyers.
• Daily experience using AI tools such as Claude or ChatGPT to automate reports, generate insights, or streamline workflows.
• Strong presentation skills and the ability to manage multiple priorities in a fast-changing environment.

Nice to have

• Experience in a fast-paced startup or an open-source, AI, or data science company.
• Residence in the Mountain or Pacific Time Zone.
• Experience transitioning from sales into customer success or renewals, including negotiation and objection handling.

Culture & Benefits

• Fully remote setup with flexible hours.
• Collaborative, high-performance environment focused on clarity, care, candor, and diverse perspectives.
• Flexible vacation policy and paid parental leave.
• Medical, dental, and vision insurance, plus short-term and long-term disability coverage.
• Monthly wellness stipend, employee assistance program, and mental health resources.