Lead Customer Success Specialist - Energy Strategics

Location: Houston, Texas, United States; Houston-based with strong in-person engagement requirements and approximately 10–20% travel

Company

hirify.global provides analytics, insights, and proprietary data across the energy and natural resources industry, serving influential energy producers, utilities, financial institutions, and governments.

What you will do

• Partner with Customer Success Managers and Account Managers to execute coordinated strategies for complex strategic customers.
• Build trusted relationships with Houston and North American stakeholders, users, and senior decision-makers.
• Increase adoption and customer value across research, data, analytics, products, training, and subject-matter expertise.
• Identify customer risks, changing priorities, adoption gaps, whitespace, and expansion signals.
• Capture customer feedback and translate it into actionable insights for Account, Product, Research, and Customer Organization teams.
• Support strategic meetings, business reviews, workshops, and other high-value customer engagements.

Requirements

• Proven experience supporting complex, high-value B2B customer relationships.
• Experience in Customer Success, account management, consulting, commercial, research, or another client-facing role.
• Bachelor’s degree in Business, Finance, Economics, Energy, Geoscience, Engineering, or a related field, or equivalent professional experience.
• Strong understanding of the energy and natural resources industry; upstream oil and gas knowledge is strongly preferred.
• Excellent relationship-building, stakeholder management, presentation, communication, analytical, and problem-solving skills.
• Must be Houston-based and able to engage in person with Houston-based customer stakeholders; approximately 10–20% travel is required.

Culture & Benefits

• Work with strategic global energy and natural resources customers.
• Collaborate across Customer Success, Account Management, Sales, Product, Research, Training, and Support.
• Operate with high autonomy in the Houston market while remaining connected to global account teams.
• Work in an environment focused on inclusion, trust, customer commitment, curiosity, and future-focused change.
• Engage across global time zones and a broad portfolio of energy products and capabilities.