Senior Customer Success Manager (Cloud)

Location: Remote/teleworker, supporting customers in the Eastern/Central Time Zones and accommodating Eastern Time Zone working hours; occasional domestic travel of approximately 10–15% is required.

Salary: USD 132,500–312,000 annually in the United States, depending on state; CAD 123,500–228,500 annually in Canada, with a separate Ontario range of CAD 151,000–201,000. Compensation combines base salary and target-level sales compensation at an 80%/20% mix.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Own a portfolio of strategic customer accounts and build senior-level stakeholder relationships.
• Lead customer onboarding and define adoption success criteria, outcomes, timelines, and Customer Success Plans.
• Advocate for customer goals and coordinate technical support, product management, engineering, and other internal teams to resolve escalations.
• Identify gaps in customer use cases and connect HPE capabilities to business requirements throughout the engagement lifecycle.
• Drive upsell and cross-sell opportunities in partnership with Sales Specialists, contributing to account growth and quota attainment.
• Provide strategic guidance on HPE GreenLake, advisory and professional services, managed services, and cloud operating models.

Requirements

• University or bachelor’s degree, or an equivalent combination of education and experience.
• At least 5 years of directly related experience in customer success management, strategic account management, customer adoption, and success planning.
• Expert knowledge of technology industry trends, cloud computing, public cloud architecture and operations, and customer success methodologies.
• Strong understanding of customer success financial metrics, account-team leadership, stakeholder management, ITIL/ITSM, Agile, and DevOps concepts.
• Ability to support customers in Eastern/Central Time Zones and work Eastern Time Zone hours.
• Ability to travel domestically approximately 10–15% for customer onsite meetings, conferences, and trade shows.

Nice to have

• Advanced university degree or MBA.
• CCSM Level 4 or higher certification.
• HPE GreenLake ATP certification.
• Project or program management experience.

Culture & Benefits

• Remote/teleworker work arrangement with flexibility to manage work and personal needs.
• Health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Professional development programs supporting career growth and movement across divisions.
• Inclusive workplace that values varied backgrounds and individual uniqueness.