Payroll Tax Operations and Services Lead - SelectTime

Location: Remote throughout the United States, including Houston, Brooklyn, Los Angeles, Chicago, Bronx, Phoenix, Dallas, San Antonio, Philadelphia, Las Vegas, New York, Atlanta, Austin, and San Diego.

Hourly base pay varies by work location: $34.50–$62.00 per hour, with eligibility for overtime, cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform providing products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Serve as the primary technical expert for payroll tax staff, resolving complex questions and teaching resolution paths.
• Author, review, and formally approve Standard Operating Procedures and Knowledge Base articles.
• Conduct structured coaching sessions and facilitate team huddles, quality sessions, performance updates, and daily stand-ups.
• Monitor work in progress, backlogs, aging reports, and service-level risks; recommend staffing adjustments.
• Resolve severe federal and state payroll tax notices, including IRS discrepancies, state audits, and cross-jurisdictional penalties.
• Approve complex amended federal and state returns, maintain audit trails, and communicate compliance risks and data-driven solutions.

Requirements

• 4+ years of payroll tax experience focused on complex defect resolution, notice response, and multi-state amendments.
• Formal lead, senior specialist, or subject matter expert experience with coaching, mentoring, or training junior staff.
• Expert knowledge of payroll tax payment and filing regulations across all US jurisdictions, including municipal taxes, PFML, and SDI.
• Advanced technical writing skills for creating and approving procedures and tax-processing documentation.
• 5+ years independently handling sensitive customer and internal escalations, plus 4+ years in contact center, customer service, or back-office operations.
• Comfort using and testing AI tools to complete daily work and improve team workflows.

Nice to have

• Certified Payroll Professional designation, or willingness to obtain it within 18 months; Enrolled Agent designation is a strong differentiator.
• Experience with Lean management, Daily Huddles, Gemba Walks, and Daily Management boards.
• History of exceeding performance metrics while maintaining at least 95% quality accuracy.

Culture & Benefits

• Virtual expert services are provided directly to customers year-round.
• Flexible hours and schedules, with a minimum of 20 hours per week and the option to flex up to 40 hours based on business needs.
• Hourly, non-exempt employment with overtime eligibility.
• Competitive pay-for-performance compensation, cash bonus eligibility, equity rewards, and benefits.