Remote Pharmacy Technician

Location: Remote; compensation is determined by geographic location, experience, and qualifications.

Salary: $21.50–$22.00 per hour.

Company

hirify.global provides pharmacy benefits and healthcare navigation through a modern mobile app, combining clinical expertise, pharmacists, and human health guides.

What you will do

• Support members, providers, and pharmacies through phone, chat, email, and written correspondence.
• Resolve questions about mail order, benefit design, formulary coverage, medication costs, prior authorization, and claims adjudication.
• Assist network pharmacies with prescription claim processing and accuracy reviews.
• Support clinical pharmacists with patient and provider outreach, appointment scheduling, program enrollment, and medication-adherence follow-up.
• Document interactions and resolutions to support continuity of care, quality assurance, compliance, and operational reporting.
• Own issues from initial contact through resolution, coordinating with internal teams and using AI-enabled tools and knowledge systems.

Requirements

• Active National Pharmacy Technician Certification through PTCB or NHA.
• 1–3 years of pharmacy technician experience in a health plan, retail pharmacy, TPA, PBM contact center, mail-order pharmacy, or specialty pharmacy.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Associate's or bachelor's degree preferred, or equivalent relevant experience.
• Strong attention to detail, analytical and root-cause problem-solving skills, empathy, adaptability, and the ability to manage concurrent phone, chat, and email queues.

Culture & Benefits

• Remote work environment supporting phone, chat, email, and digital member interactions.
• Values include empathy, possibility, debate and commitment, grit, and delighting customers.
• Inclusive workplace focused on cooperation, respect, diversity, and healthcare access.
• Headquarters in New York City with satellite offices in Denver and Dallas.