Customer Service Team Lead

Location: Remote; company based in Santa Monica, California

Salary: $22–$25 per hour; an additional $10,000 annual bonus is paid quarterly at the stated $22/hour rate

Company

hirify.global is a rapidly growing startup that builds vertically focused software and services to help local businesses acquire and retain customers across floral, food, liquor, and butcher industries.

What you will do

• Lead and motivate a team of eight offshore customer support representatives.
• Handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
• Monitor performance, set goals, and provide regular feedback and coaching.
• Identify process improvements that increase team efficiency and service quality.
• Collaborate with other departments to ensure effective communication and problem resolution.
• Help customers and partners use hirify.global products to connect local businesses with their communities.

Requirements

• Experience in customer service or customer support, including phone, email, and/or chat.
• Strong written and verbal communication skills.
• Ability to work efficiently under pressure and meet tight deadlines.
• Strong relationship-building, problem-solving, and customer-focused skills.
• Technical ability to quickly learn support and sales tools such as Zendesk, Salesforce, and Confluence.
• Retail or service industry experience is an advantage.

Culture & Benefits

• Remote work with a fast-paced environment and colleagues from around the world.
• Equity or stock options in a profitable, rapidly growing company.
• Medical, dental, and vision coverage.
• Transportation coverage through parking, rideshare, or metro credit.
• Company-provided equipment, including a MacBook Pro, plus catered lunches and snacks.
• Opportunities to shape the role and make an immediate impact.

Hiring process

• Artificial intelligence tools may assist with application, resume, and response review.
• Final hiring decisions are made by human members of the recruitment team.