Customer Service Engineer I (AV/Cinema Systems)

Location: Must be local to Des Moines, Iowa, USA. Approximately 80% of the work is performed on-site at customer locations, with frequent domestic and international travel, including occasional short-notice trips.

Company

hirify.global develops light technology solutions, illumination products, and audiovisual systems for partners and customers worldwide.

What you will do

• Troubleshoot, diagnose, repair, update, and restore audiovisual and cinema systems on-site and remotely.
• Perform emergency repairs, planned maintenance, installations, and decommissioning at customer locations and Christie facilities.
• Coordinate equipment repairs, transit, testing, tools, and market inventory records.
• Provide technical support and product training to customers by email, telephone, and on-site.
• Work against service KPIs, complete required health and safety documentation, and follow legal and company policies.
• Maintain technical knowledge through training and technical bulletins while supporting frequent travel.

Requirements

• Local presence in Des Moines, Iowa, USA is required.
• 3–5 years of relevant experience in technical support, networking, field service, PC repair, or a related field.
• 3–5 years of experience with the repair, maintenance, or theory of digital projection systems and/or audio systems.
• Ability to travel regularly, including internationally, and provide on-call support when necessary.
• Strong written, verbal, analytical, and presentation skills.
• Ability to complete physical field-service duties, including standing, bending, lifting, reaching, and handling equipment.

Nice to have

• Experience with audio/video testing, calibration, and related equipment.
• Electrical or electronic training and troubleshooting skills.
• Understanding of AV signal flow, analog and digital circuits, and failed-component diagnosis.
• Experience installing and servicing multimedia equipment.

Culture & Benefits

• Competitive salary with vacation, health, and dental benefits.
• Employer-matched 401(k) pension plan.
• Opportunities to gain experience, grow, and collaborate with professionals on global projects.
• Work with internal teams, industry professionals, partners, and customers on high-profile audiovisual projects.