Account Manager II (Healthcare IT)

Location: Remote, must be based in the United States, with occasional travel under 25%

Company

hirify.global provides healthcare IT and business solutions, including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services.

What you will do

• Manage a portfolio of healthcare clients and build trusted relationships with practice leaders, operational stakeholders, and decision-makers.
• Develop strategic account plans aligned with client priorities, satisfaction, retention, and long-term partnership goals.
• Identify and advance cross-sell, upsell, renewal, negotiation, and expansion opportunities across healthcare technology and managed services.
• Maintain accurate CRM account, pipeline, forecast, and opportunity data and use analytics to prioritize growth opportunities.
• Monitor account health, map stakeholders, address relationship risks, and proactively respond to changing client priorities.
• Partner with Customer Success, service delivery, Sales, Marketing, Product, Revenue Operations, and Finance to improve adoption, resolve client needs, and expand account value.

Requirements

• 5+ years of experience in account management, sales, customer success, revenue operations, growth, or a related client-facing function.
• Demonstrated success with cross-selling, upselling, renewals, and strategic account development.
• Experience creating or applying scalable account plans, expansion playbooks, or client engagement programs in a B2B or managed services environment.
• Strong relationship management, stakeholder communication, negotiation, problem-solving, analytical, and cross-functional collaboration skills.
• Experience using CRM and business data to manage pipeline, identify opportunities, and translate insights into action.
• Ability to use, protect, and disclose patient protected health information in accordance with HIPAA standards.

Nice to have

• Experience in healthcare IT, a managed services provider, or another B2B technology or services environment.
• Experience supporting medical practices, physician groups, outpatient settings, or multi-site provider organizations.
• Experience with Salesforce or a comparable CRM and analytics platform.
• Experience tracking recurring revenue retention, expansion revenue, product penetration, account health, and pipeline performance.
• Experience partnering with Customer Success or service-delivery teams to improve adoption and expand account value.

Culture & Benefits

• Remote and flexible work opportunities.
• Unlimited flexible paid time off.
• Medical, dental, and vision insurance.
• 401(k) with company match, company-paid life insurance, and company-paid disability insurance.
• Employee assistance, professional development, and career growth opportunities.
• Collaborative, supportive, and mission-driven environment focused on improving healthcare through technology.