Verification Specialist - Bilingual

Location: Remote within the United States; remote employees must reside in AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI. The role includes one evening shift until 9:00 p.m. and one Saturday shift from 8:00 a.m. to 4:00 p.m. every seven weeks.

Salary: USD $18.00–$19.00 per hour

Company

hirify.global is a consumer finance company providing customer-focused financing options through home improvement contractors across the United States.

What you will do

• Verify customer loan information through inbound and outbound calls, including identity, Social Security number, address, employment, and project-completion details.
• Handle dealer and customer calls concerning verification disputes, loan terms, documentation, and applicant contact issues.
• Identify unusual information, investigate discrepancies, and escalate verification or risk-related issues to management.
• Enter updated information accurately into operating systems and document call notes according to company procedures.
• Answer customer questions about interest, statements, and accounts, and route calls to the appropriate department.
• Review loan-processing status and documentation while maintaining knowledge of verification policies and procedures.

Requirements

• Two years of call center or customer service experience.
• Strong computer skills, including Word, Excel, internet, and email.
• Strong typing skills and attention to detail.
• Professional phone presence with excellent verbal and written communication skills.
• Ability to work promptly and regularly, follow direction, collaborate, meet deadlines, concentrate accurately, and respond productively to change.
• Remote employees must reside in one of the approved U.S. states.

Culture & Benefits

• Day-one medical, dental, vision, and flexible spending benefits, including HSA or FSA options.
• Day-one 401(k) enrollment with company match.
• Paid sick, volunteer, and other time off, plus paid parental leave options.
• Employer-paid life and disability insurance.
• Wellbeing on Demand program and a flexible work environment with casual dress.
• Office-style work includes significant time sitting, typing, and speaking on the telephone.