Clinical Product Support Specialist Level I (Diabetes)

Location: Guadalajara, Jalisco, Mexico; onsite office work with hybrid eligibility. Holiday, evening, and weekend coverage may be required. Travel is estimated at 5–10%.

Company

hirify.global develops the Omnipod wearable insulin delivery platform to support simpler, healthier lives for people with diabetes.

What you will do

• Provide empathetic phone-based clinical education and support for Omnipod customers during onboarding, troubleshooting, and retention.
• Answer incoming and outbound clinical questions and support first-call resolution.
• Use clinical assessment and evidence-based knowledge to explain insulin pump therapy and product operation.
• Review diabetes data management reports and help customers prepare for healthcare professional conversations and follow-up.
• Document customer interactions in the CRM system, follow standardized workflows, and meet service-level and KPI requirements.
• Maintain compliance with HIPAA and other applicable regulations while completing administrative duties.

Requirements

• Bachelor’s degree in a clinical field.
• 2–3 years of experience working with patients in a clinical setting.
• Proficiency in both English and Spanish is required.
• Experience communicating with diverse audiences and providing strong customer service.
• Strong written and verbal interpersonal communication, flexibility, self-direction, and process orientation.
• Computer proficiency, including Microsoft Suite and Salesforce.

Nice to have

• Experience working with patients with Type 1 or Type 2 diabetes.
• Professional certification such as Medical Assistant, Pharmacy Technician, Home Health Aide, EMT, or Nurse Technician.
• Experience with insulin pumps, continuous glucose monitoring systems, virtual or phone-based clinical support, assessment, or troubleshooting.
• Prior healthcare industry or commercial experience.

Culture & Benefits

• Full-time position in an office environment with hybrid eligibility.
• Work includes sitting and standing in a normal office setting and regular computer keyboard use.
• Schedule flexibility may be needed for holiday, evening, and weekend coverage.
• Training and learning opportunities are provided to maintain clinical and product knowledge.