Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada (Healthcare)

Location: Hybrid, with one day per week on-site in Mississauga or Montreal, Canada

Salary: CAD 25.00–26.50 per hour

Company

Express Scripts Canada is a health benefits management company and a subsidiary of hirify.global, supporting insurers, third-party administrators, governments, and healthcare plan members across Canada.

What you will do

• Support Provider Relations administrative activities and maintain provider records.
• Review and validate agreements from pharmacy, medical supplies and equipment, mental health, vision, and dental providers.
• Return incomplete agreements for correction and accurately enter required information into internal systems.
• Process provider modifications and terminations within established timelines.
• Perform quality assurance checks on individual and team submissions.
• Respond to provider, association, and software vendor inquiries while collaborating on projects and additional deliverables.

Requirements

• Part-time commitment of 21 hours per week, primarily during regular business hours.
• Post-secondary diploma or equivalent.
• 2–3 years of experience in an office or customer service environment.
• Proficiency with Microsoft Word, Excel, Outlook, Adobe Reader, and Adobe Writer.
• Strong written and verbal communication, customer service, organization, time management, attention to detail, and data accuracy skills.
• Ability to work independently and collaboratively, follow established procedures, adapt to change, and maintain electronic records.

Nice to have

• Bilingual English and French communication skills.
• Knowledge of healthcare or pharmacy benefits administration and claims processing.

Culture & Benefits

• Competitive compensation, benefits, and pension plan.
• Career development and advancement opportunities.
• Flexible work options and wellness programs.
• Work environment focused on innovation, collaboration, integrity, inclusion, and service.
• Employment is conditional on reference checks and background verification; an Enhanced Reliability Clearance may be required.

Hiring process

• Reference checks and background verification are required before employment.
• AI-powered tools may support video interviews, note-taking, and candidate scoring, with scores reviewed by hiring managers and the Talent team.