Customer Care Representative - Day shift (Monday to Friday 8:00-16:00)

Location: Mississauga, Ontario, Canada; hybrid schedule with 3 days per week in the office. Monday to Friday, 8:00–16:00 EST.

Salary: CAD 49,920–74,880 annually, including base salary and estimated target incentive payout.

Company

Healthcare company providing products and solutions that help healthcare professionals and facilities save and sustain lives.

What you will do

• Respond to customer inquiries through phone, email, fax, and chat.
• Process customer orders and coordinate with internal teams.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and follow standard operating procedures.
• Meet customer satisfaction targets and service performance metrics.
• Participate in ongoing training to improve customer service skills and product knowledge.

Requirements

• High school diploma or equivalent experience.
• 3–5 years of customer service experience, including previous customer-facing work.
• Ability to work a hybrid schedule with 3 days per week in the Mississauga office.
• Excellent English communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong attention to detail, accuracy, adaptability, and ability to manage multiple priorities.

Nice to have

• Bachelor’s degree or equivalent experience.
• Knowledge of medical products or the healthcare industry.
• Experience with customer relationship management software.
• Experience with ERP software such as JDE or SAP.

Culture & Benefits

• Collaborative environment focused on solving problems and improving operational efficiency.
• Extensive training and additional learning support from managers and peers.
• Opportunities to develop a career within the company.
• Supportive leadership and flexibility to assist colleagues and customers when needed.
• Equal employment opportunity and reasonable accommodation support during the hiring process.

Hiring process

• Qualified candidates may be interviewed as part of the selection process.
• Interviewed candidates will be informed within 45 days whether they were successful.