Bilingual Customer Care Specialist

Location: London, Ontario, Canada; hybrid work model with 4 set days onsite and 1 set day remote

Hourly wage: CAD $20.00–$24.00

Company

hirify.global develops and sells outdoor apparel, footwear, and equipment through brands including hirify.global, Sorel, and Mountain Hardwear.

What you will do

• Process moderate to high volumes of consumer inquiries by telephone, email, and correspondence.
• Provide accurate information about product features, specifications, and recommended uses.
• Guide consumers to retailers using internal product locator applications.
• Suggest replacement styles using the inventory management system.
• Handle order entry and provide warranty repair status updates.
• Maintain professional communication with customers, management, and internal departments.

Requirements

• Fluent English and French, both orally and in writing.
• High school diploma or equivalent experience.
• Knowledge of effective telephone techniques for consumer service.
• Accuracy, attention to detail, and strong interpersonal skills.
• Keyboard proficiency and working knowledge of Microsoft Word and Excel.
• Ability to multitask while maintaining a calm and professional demeanor.

Culture & Benefits

• Full-time, 6-month contract position.
• Additional paid time off through floater days.
• Culture Committee and Employee Resource Groups.
• Employee discounts.
• Accommodation support is available throughout the hiring process for applicants with disabilities.