Member Success Representative (German Speaking) - Part Time

Location: Remote – Ontario, Canada

Salary: CAD 17.95 per hour; base pay may vary by location, knowledge, skills, and experience. A discretionary incentive program and benefits may be available depending on full-time employment status.

Company

hirify.global provides first-party data, online data collection, and data services for market research, marketing, advertising, consulting, healthcare, and corporate customers.

What you will do

• Support market research panelists and provide a high-quality customer service experience.
• Follow up with support staff to ensure tickets reach a satisfactory resolution.
• Coordinate escalations and communicate urgent issues promptly.
• Meet or exceed team KPI and service requirements.
• Assist team leads and managers with administrative tasks.

Requirements

• German: expert or native proficiency required, including reading, writing, speaking, and understanding.
• English: advanced proficiency required, including reading, writing, and speaking.
• At least two years of customer service experience involving direct consumer interaction or similar experience.
• Experience providing online support through ticketing or email systems.
• Strong written and verbal communication, attention to detail, organization, time management, and multitasking skills.
• Experience with Microsoft Office programs, shared documents, and the ability to learn new systems.

Culture & Benefits

• Permanent part-time employment for 20 hours per week.
• Remote work in Ontario, Canada.
• Inclusive and accessible workplace with accommodations available throughout the selection process.
• Medical and other benefits may depend on full-time employment status.
• Artificial Intelligence technologies may be used to support a fair, efficient, and transparent hiring process; final decisions are made by hiring managers and recruitment teams.